DRAFT — Review Required
This document is a draft and has not been finalized. It must be reviewed by legal counsel before publishing.
Refund Policy
Last updated: September 2026
This Refund Policy outlines the terms and conditions for refunds on digital goods, memberships, and physical products purchased through MIKERO.
Digital Goods
Digital goods (such as in-game cosmetics, ranks, or digital collectibles) are generally non-refundable once delivered, except where required by applicable law. If a digital product is defective or not as described, contact us within 14 days for a resolution.
Memberships
Membership subscriptions may be cancelled at any time. Cancellation prevents future charges but does not refund the current billing period. Refunds for membership payments are evaluated on a case-by-case basis within the first 14 days of a new subscription.
Physical Products
Physical products may be returned within 30 days of delivery if they are unused and in original packaging. Return shipping costs are the responsibility of the buyer unless the product is defective or was sent in error.
Return Process
To initiate a return or refund, contact us with your order details and reason for the request. Approved refunds will be processed to the original payment method within 5-10 business days.
Non-Refundable Items
Certain items are non-refundable, including gift cards, personalized items, and products marked as final sale. Bundles may be refunded only if all included items are returned.
Chargebacks
We encourage you to contact us before initiating a chargeback with your bank or card issuer. Unwarranted chargebacks may result in account suspension.
